Simova Phone Connect:
Rediscover the joy of answering the phone

All customer data at your fingertips – from the very first ring.
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The Phone Connect solution creates a seamless bridge between real-time customer communication and the Microsoft Dynamics 365 Business Central system. Whether you use Microsoft Teams or a traditional telephony system (TAPI), incoming and outgoing calls are automatically linked to customer data – so the caller’s profile and all relevant information appear instantly when the connection is established.

Key features

Real-time call identification

The system instantly recognizes incoming phone numbers or Teams email addresses and opens the related customer card.

Initiate calls directly from Business Central

Start calls directly from the system with the selected contact.

Automatic customer data display

During a call, sales or customer service staff can immediately see open quotes, orders, and invoices.

Customizable call cards

Display different information by department (e.g. sales, service, customer support).

Call logging and note-taking

All calls are logged in the CRM, and notes can be added directly during the call.

Business benefits

  1. Faster and more accurate customer service: no more searching – information is available instantly when needed.
  2. Full CRM integration: call data is automatically recorded, ensuring every interaction is traceable.
  3. Improved customer satisfaction: faster response times, better-informed agents, fewer misunderstandings.
  4. Reduced administrative workload: less manual data entry thanks to automated call logging.
  5. Highly scalable: suitable for SMEs and large enterprises with customer service or call center operations.

Technological benefits

  1. Compatible with Microsoft Teams and TAPI-enabled telephony systems – whether on-premise or cloud-based.
  2. Smart Connect technology: guided setup that automatically retrieves required data from the Microsoft Entra portal.
  3. Customizable interface: departments can use tailored call cards with relevant data fields.
  4. Call logs and history: every call is tracked and easily searchable – even at user level.
  5. Windows-based application: easy installation and stable desktop performance.
  6. Quick setup: simple, guided configuration within Business Central in just a few minutes.
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Why is it worth ordering the application from Loginform?

Phone Connect – Customer information instantly, even during the call

The Phone Connect module is part of the reliable and easy-to-implement solutions offered by Loginform, provided through our official partnership with Simova GmbH.

Key benefits:

  • Support available in Hungarian and English, based on your needs.
  • Automatic updates to the latest version.
  • Continuous feature enhancements without additional development costs.
  • Cost-effective subscription-based pricing.
  • Fast

Who is it for?

Phone Connect is the ideal choice for companies that:

  • handle a high volume of customer calls daily (sales, customer service, administration),
  • want to integrate their telephony system with Microsoft Dynamics 365 Business Central CRM capabilities,
  • aim to provide fast and reliable information from the very first moment of the call.

Contact our experts!

Discover how Phone Connect can simplify your customer communication – get in touch with us today!

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